Privacy Policy

Introduction

OpsHero, Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI automation platform and services.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name, email address, and contact information
• Company name and role
• Account credentials and authentication data
• Payment and billing information
• Communications with our support team

Usage Data

We automatically collect information about how you use our services:

• Log data (IP address, browser type, pages visited)
• Device information
• Usage patterns and interactions with our platform
• Performance and diagnostic data

How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your comments and questions
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• AES-256 encryption at rest
• TLS 1.3 encryption in transit
• Regular security audits and penetration testing
• SOC 2 Type II compliance
• Role-based access controls
• Multi-factor authentication

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time by contacting us at privacy@opshero.ai.

Your Rights

Depending on your location, you may have the following rights:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Data portability
• Withdraw consent

International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us: