SMS Program Disclosures
Last updated: March 12, 2026
Program Description
OpsHero, Inc. (“OpsHero,” “we,” “us”) provides two-way customer support and service communications via SMS for users of our AI automation platform. This is NOT a marketing program — messages are limited to support responses, requested information, and service updates.
How to Opt In
You may opt in to receive SMS messages from OpsHero through either of the following methods:
A. Inbound Text
You text OpsHero's published phone number. By sending the first message, you provide express consent to receive SMS replies related to your inquiry. Full program disclosures including opt-in details, message types, frequency, opt-out instructions, and links to our Terms of Service and Privacy Policy are publicly posted on this page.
B. Phone Call with Double Opt-In
During a phone call, you verbally request that information be sent via text. When that happens:
- You verbally request SMS follow-up during a call with OpsHero.
- Our system sends a confirmation text: “OpsHero: Reply YES to confirm you want texts about your request (support + requested links). Message frequency varies. Reply STOP to opt out, HELP for help. Msg&data rates may apply.”
- You must reply YES before any additional messages are sent.
Consent is not a condition of purchase. You are never required to opt in to SMS to use OpsHero's products or services.
Message Frequency
Message frequency varies based on your requests, typically 1–5 messages per request or conversation thread. Messaging is non-recurring unless you continue the conversation by sending additional messages.
Message Types
Messages you may receive include:
- Support responses to your inquiries
- Discovery session links
- Requested resource links
- Appointment confirmations
- Service status updates
Opt-Out
You can opt out at any time by replying with any of the following keywords:
STOP · UNSUBSCRIBE · QUIT · CANCEL · END
Opt-out requests are processed immediately. You will receive a final confirmation message: “OpsHero: You've been unsubscribed. No more messages will be sent. Reply START to re-subscribe.” No further SMS messages will be sent after that.
Help
Reply HELP at any time for assistance. You will receive: “OpsHero: For help, visit https://opshero.ai/sms or email support@opshero.ai. Msg frequency varies. Msg&data rates may apply. Reply STOP to opt out.”
You can also contact our support team at support@opshero.ai.
Cost
Message and data rates may apply depending on your carrier and plan. OpsHero does not charge for SMS messages, but standard carrier rates apply.
Privacy
We do not share, sell, rent, or disclose your mobile phone number or SMS opt-in data to third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and consent information will not be shared with any third parties. See our full Privacy Policy for complete details on how we handle your information.
Supported Carriers
Major US carriers are supported including AT&T, Verizon, T-Mobile, and others. Carriers are not liable for delayed or undelivered messages.
Terms & Privacy
Use of OpsHero SMS is subject to our Terms of Service and Privacy Policy.
Contact Us
If you have questions about this SMS program, please contact us: